“We hold integrity to the highest regard in our business transactions. Please do not hesitate to reach out with any questions you may have. All products are represented to the best of our knowledge. Please review description and pictures thoroughly. Thank-you!”
What is your return policy?
You are guaranteed to be 100% satisfied with anything you order. If you are not happy for any reason (or no reason at all) you can return it for a full refund. *Custom items are nonrefundable.
To be eligible for a return, your items must be in original packaging, unused, and in the same condition that you received it.*All returns MUST be undamaged and returned within 14 days. You will be responsible for paying for your own shipping cost for returning your item. Shipping cost are nonrefundable. We DO NOT pay shipping cost for returns. See our Return Policy for more information.
What if my item was damaged when I received it?
PadStyle inspects 100% of all product that we ship. If an items is defective due to breaks, scratches, or dents, this would fall under a freight claim situation and either the customer must file this claim with the freight company or PadStyle will file a claim on the item. If there is a defect in the product, an RGA must be authorized by customer service and this must include images of the defective product. PadStyle may choose to replace the item instead of issuing and RGA depending on the situation and or the stock level on the item. This will be up to PadStyle customer service based on each issues on a case by case situation. If it is a custom item or if a product is no longer in stock, PadStyle will find a suitable replacement part or issue a credit to your account for the full value of the product after an RGA is submitted.
How soon will my order ship?
We pride ourselves on shipping within 24 hours for all items in stock; however, custom orders can take a little longer. Please allow 7 business days at the latest for all of our smaller custom items to ship; 4-8 weeks for larger custom items.
Do you offer a warranty?
Yes. On all items that are handmade by us. We offer a 30 day warranty on all parts other than normal wear and tear. If an issue arises with a Padstyle product and it is due to workmanship, a warranty will be granted.
Do you provide international shipping?
Yes. We ship most of our items worldwide! All taxes, duties, and fees as charged are the responsibility of the buyer. Please contact us with your location and your shipping cost will be estimate for you.
How do I track my order?
When your item(s) has shipped, you will be provided a tracking number. Most of our items are shipped through USPS. For larger items, we ship through UPS. Both shipping companies provide tracking availability which can be obtained on the shipping companies website.
What all can your PadStylist make?
PadStyle specializes in customization of home furnishings and decor. We bring one-of-a kind ideas to life! That means we can make anything within that realm. No job is too small or too big. There is no inventory; all orders taken are custom made. For larger furniture pieces, delivery usually ranges from 4-6 weeks (depending on current work load). We have the best skilled artisans that won’t disappoint. Just go to our custom page and click on furniture and “request a quote” for any item you would like made.
Is there a deposit required for custom work?
Yes. We are a small business and make a great deal of our profit from handmade items. With that being said, we can’t start are custom project without a deposit. We require 3/10 (30%) deposit for all custom work. If a deposit has been paid and a customer changes their mind about the project, If it is within 24 hours, the deposit is partially refundable minus a small amount we retain to cover our designer’s time. If production has begun and a customer changes their mind, the deposit is nonrefundable. We do offer payment plans.
Can I see my custom design before I pay?
We require a deposit up front – the deposit goes toward the final cost of producing your piece. Should you decide not to proceed with production of your design within 24 hours, the deposit is partially refundable minus a small amount we retain to cover our designer’s time. In most cases, we may produce hand-drawn sketches of your piece to help us firm up the details of the design before we proceed. There is no payment or deposit required for sketch work.
How do I place a custom order?
You can click CUSTOM here Or at the top of the page there is a option that says “Custom Products” Click on that link and it will bring you to our Custom Products page. You can then click on which category you would like us to custom make for you and it will lead you to a form for you to fill out to request a quote. We will respond to your request within 24-48 hours.
Do you hand make all of your items?
That what we love to do here at PadStyle, we love to create! And while a great majority of our items are handmade, we do “PadStyle flip” which means we often go “scavenging” to find items that need some TLC or buy from other artist. I guess you can say that we are a “custom-manufacterer/retailer”. For products in our inventory, we will always specify in the product overview if it is a “PadStyle Find” or if it is indeed handmade by us. Also, we often use multiple channels to find interesting decor ONLY if it aligns with PadStyle Home Interior’s-motto. But remember, we can custom make anything you can imagine. From pillows to furniture! Just click CUSTOM to get started.
Why is there a processing fee in addition to shipping charges? Additional shipping and handling charges may apply to items that are large, bulky or require special packaging. The additional shipping and handling amount, if applicable, will appear on the product detail pages and at checkout. All items that are available for our deposit/layaway will have a processing fee.
Do you offer payment plans?
Yes. We at PadStyle believe that everyone should be able to afford the items that they desire, so we are proud to present a deposit/layaway plan as another payment option for our customers. *Any order at PadStyle Home Interiors $300.00 or over is eligible for our deposit/layaway plan which is powered and secured by PayPal. A minimum 30% deposit is required for all layaway purchases and must be paid when the layaway plan is initiated. We require a minimum deposit of 30% for all our custom items as well. Multiple items can also be placed on layaway if they meet the layaway requirements. FEES: There is a non-refundable processing fee of 3% per transaction. PAYMENT SCHEDULE: We only offer a 60 day layaway period. Which means you have 60 days to pay the remaining balance off before it goes back into our inventory for resale. The buyer has the option of paying off the balance after the initial deposit is made. We offer ONLY TWO installment payments (the initial deposit and the remaining balance). The layaway starts from the date of the original order. Early payments and early pay-offs are allowed. If you want to payoff your order before the 60 days, please log in to pay the remaining balance. If you have any issues please message or email our office. ORDER CANCELLATION: Layaway plans can be canceled at anytime by the buyer. There will be a cancellation fee of 10% on all layaway orders EXCLUDING custom orders which are nonrefundable. LATE/NO PAYMENTS: PadStyle reserves the right to cancel any layaway plan if nonpayment occurs during the accepted payment period (60days): If the seller (PadStyle) cancels the layaway plan due to nonpayment, the buyer will be responsible for 10% cancellation fee. Any remaining funds collected will be refunded to the buyer’s account. For example, an item cost $300.00. You pay the 30% required down payment for the layaway plus the 3% layaway fee. Which is $99.00 (total layaway downpayment + fee) Lets say some unforeseen circumstance arrises and 60 days later you haven’t paid out the layaway. On day 61, the layaway will be cancelled and a 10% cancellation fee will be applied to the initial purchase ($300 ) which would be $30.00 and the remaining funds minus the layaway fee will be refunded to your account ($60.00). Layaway fees are nonrefundable. ORDER FULFILLMENT: Once the buyer has made the final payment, the associated order will ship in 1 to 3 business days. ADDITIONAL INFORMATION: If you have any additional questions about our layaway policy or about a layaway plan you currently have in place please contact our office at info@PadstyleHomeInteriors.com *Some products over $300.00 may not be eligible for layaway.